Privacy Policy

International Institute for Psychotherapy Training (IIPT)
www.iipt.com.au

Effective date: 5 October 2026

  1. About this Privacy Policy

Misso Psychology, Consulting & Therapeutic Services Pty Ltd, trading as International Institute for Psychotherapy Training (IIPT), is committed to protecting the privacy of people who engage with our services, training programs and website.

In this Privacy Policy, references to IIPT, we, us or our mean Misso Psychology, Consulting & Therapeutic Services Pty Ltd in its activities conducted under the trading name International Institute for Psychotherapy Training.

This Privacy Policy explains how IIPT collects, holds, uses, discloses and protects personal information in connection with our website, training programs, professional development activities, supervision, workshops, webinars, events, professional development tours and related services.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to our activities.

Where privacy legislation in another jurisdiction applies to particular activities, we will also comply with any additional requirements that apply.

This Privacy Policy should be read together with any specific privacy collection notice, consent information or participant information provided when we collect sensitive or health information.

  1. What personal information we may collect

The types of personal information we collect depend on the nature of your interaction with IIPT.

Information we may collect includes:

  • your name;
  • postal or residential address;
  • email address;
  • telephone number;
  • profession, occupation or workplace;
  • professional qualifications;
  • professional registration details;
  • training, supervision, workshop or event registrations;
  • attendance and participation records;
  • continuing professional development or training records;
  • correspondence and enquiries;
  • information provided when completing registration, application, evaluation or feedback forms;
  • billing and payment-related information;
  • dietary, accessibility or other participation requirements;
  • emergency contact details;
  • information associated with professional development tours or other organised activities where reasonably necessary;
  • website account information; and
  • technical information associated with your use of our website.

We seek to collect only personal information that is reasonably necessary for our functions and activities.

  1. Sensitive and health information

Some IIPT activities may involve the collection of sensitive information, including health information.

For example, particular experiential workshops or activities may require participants to provide relevant medical or health information so that suitability, safety or reasonable adjustments can be considered.

This may include information about:

  • relevant medical conditions;
  • medications;
  • physical or psychological health considerations;
  • circumstances that may affect suitability for an experiential activity;
  • contraindications relating to breathwork or other experiential components;
  • accessibility or support requirements; and
  • emergency health information where appropriate.

We will only collect sensitive or health information where it is reasonably necessary for the relevant activity and where collection is permitted by law, including where appropriate with your consent.

Health information provided for safety or suitability purposes will not ordinarily be used for unrelated purposes.

Where practical, a specific privacy collection notice or consent statement will be provided on forms used to collect health or other sensitive information.

  1. How we collect personal information

We generally collect personal information directly from you.

This may occur when you:

  • register for training, supervision, a webinar, workshop, event or professional development tour;
  • complete an online registration, application, consent or medical form;
  • create an account on our website;
  • purchase a training program or other service;
  • subscribe to our mailing list;
  • communicate with us by email, telephone or through our website;
  • participate in supervision, training or professional development activities;
  • provide feedback or complete an evaluation;
  • attend an IIPT event or program; or
  • otherwise provide information to us.

We may collect information through third-party platforms used to administer our activities, including online forms, webinar and videoconferencing platforms, learning management systems, payment services and event registration systems.

In some circumstances, we may receive information about you from another person or organisation. Where appropriate, we will take reasonable steps to make you aware that we have collected the information and the circumstances of its collection.

  1. Why we collect and use personal information

We collect, hold and use personal information where reasonably necessary to conduct IIPT's activities.

This may include:

  • processing registrations and applications;
  • providing training, workshops, webinars, supervision and professional development;
  • administering professional development tours and events;
  • communicating with participants about programs for which they have registered;
  • assessing eligibility or suitability for particular activities where appropriate;
  • supporting participant safety;
  • maintaining attendance, training and continuing professional development records;
  • issuing certificates or records of completion;
  • processing payments, refunds and invoices;
  • responding to enquiries and requests;
  • providing administrative and technical support;
  • maintaining and improving our programs and services;
  • managing our website and online systems;
  • meeting financial, insurance, contractual, professional and legal obligations;
  • protecting the security and integrity of our systems;
  • managing complaints;
  • communicating information about IIPT activities where permitted by law; and
  • conducting internal planning, evaluation and quality improvement.

We will not use sensitive or health information for a purpose unrelated to the reason for which it was collected unless you have consented or the use is otherwise permitted or required by law.

  1. Training, supervision and professional development

IIPT provides a range of professional education activities, including training programs, workshops, webinars, supervision and professional development events.

Information collected in connection with these activities may be used to:

  • administer enrolment and participation;
  • communicate program information;
  • manage attendance;
  • maintain records of training completed;
  • provide certificates or evidence of continuing professional development;
  • administer supervision arrangements;
  • respond to participant enquiries;
  • conduct program evaluation; and
  • meet professional, contractual or regulatory requirements where applicable.

Where clinical material is discussed in professional supervision or training, participants are expected to protect the privacy of clients and other individuals and to avoid including identifying information unless this is necessary and appropriate.

  1. Experiential workshops and activities

Some IIPT programs may include experiential components.

Where an activity requires information relevant to participant safety or suitability, we may ask you to complete a separate medical, health, suitability or consent form.

Information collected for this purpose will be limited, as far as reasonably practicable, to information relevant to the safe delivery of the activity.

Access to this information will be limited to people who reasonably need it for the administration or safe facilitation of the activity.

Participation in an experiential component may also be subject to separate information and consent requirements.

  1. Professional development tours and travel-related activities

Where IIPT organises professional development tours or activities involving travel, we may need to collect additional information reasonably necessary to administer the activity.

This may include:

  • contact details;
  • emergency contacts;
  • dietary or accessibility requirements;
  • accommodation or transport information;
  • information required by relevant travel or service providers; and
  • relevant health or safety information where appropriate.

We will only disclose information to tour operators, accommodation providers, transport providers, venues or other service providers to the extent reasonably necessary to arrange or provide the relevant activity, or where otherwise permitted by law.

Participants should also review the privacy policies of travel, accommodation and other providers with whom they deal directly.

  1. Payment information

Payments may be processed through third-party payment providers.

IIPT does not ordinarily retain complete credit or debit card details where payments are processed by an external payment provider.

Payment providers may collect and process information in accordance with their own privacy policies and security arrangements.

We may retain transaction information required for accounting, taxation, refunds and financial record-keeping.

  1. Website information, cookies and analytics

When you use our website, certain technical information may be collected automatically.

This may include information such as:

  • your IP address;
  • browser and device information;
  • pages viewed;
  • date and time of access;
  • referring websites;
  • website activity; and
  • information collected through cookies or similar technologies.

Some cookies are necessary for the website to function properly, including functions such as account login, security and website navigation.

Other cookies or technologies may be used for analytics or to help us understand how visitors use the website.

Where required, users will be provided with options concerning non-essential cookies.

You can also control cookies through your browser settings. Disabling cookies may affect the operation of some website functions.

Third-party website services may collect information in accordance with their own privacy policies.

  1. Marketing and information about IIPT activities

We may communicate with you about IIPT training, workshops, webinars, supervision, professional development activities, tours and related events where you have consented to receive such communications or where otherwise permitted by law.

You can unsubscribe from marketing communications at any time by:

  • using the unsubscribe facility included in an email; or
  • contacting us at admin@iipt.com.au.

Unsubscribing from marketing communications will not prevent us from sending administrative communications relating to a service, training program, workshop or event for which you are currently registered.

We do not use sensitive or health information for direct marketing without appropriate consent.

We do not sell personal information to third parties.

  1. Disclosure of personal information

We do not disclose personal information unnecessarily.

We may disclose personal information to third parties where reasonably necessary to provide or administer our services, including:

  • information technology and website providers;
  • cloud storage and communications providers;
  • email and online form providers;
  • payment processors;
  • webinar and videoconferencing platforms;
  • learning management systems;
  • accountants, auditors and professional advisers;
  • event venues;
  • training facilitators or presenters where reasonably necessary;
  • tour, accommodation, transport and event providers;
  • insurers;
  • contractors providing administrative or technical support; and
  • government agencies, courts, regulators or law enforcement bodies where required or authorised by law.

Service providers are only provided with information reasonably necessary for them to perform the services for which they have been engaged.

We may also disclose information:

  • with your consent;
  • where required or authorised by Australian law or a court or tribunal order;
  • where permitted under the Privacy Act, including in certain situations involving serious threats to life, health or safety; or
  • where otherwise reasonably necessary and permitted by law.
  1. Overseas storage and disclosure

Some of the technology and service providers used by IIPT may store, process or provide access to information from locations outside Australia.

For example, cloud computing, online forms, videoconferencing, website hosting, email, learning platforms or payment services may use infrastructure located overseas.

Where personal information is disclosed to an overseas recipient, we will take reasonable steps as required by Australian privacy law to ensure that the information is handled appropriately.

The countries in which information may be processed or accessed can change depending on the providers and systems being used. Where it is practicable to identify the countries to which personal information is likely to be disclosed, this information will be provided at or before the time of collection or can be requested from IIPT.

Where particularly sensitive or health information is involved, we will consider the nature of the information and the relevant service provider when determining how that information should be collected, stored or disclosed.

  1. Security of personal information

We take reasonable steps to protect personal information from:

  • misuse;
  • interference;
  • loss;
  • unauthorised access;
  • unauthorised modification; and
  • unauthorised disclosure.

Measures may include:

  • password-protected systems and accounts;
  • access controls;
  • secure cloud services;
  • encryption where appropriate;
  • restricted access to sensitive information;
  • confidentiality requirements;
  • secure payment processing;
  • system and software security measures; and
  • procedures for responding to suspected privacy or security incidents.

Access to personal information is limited to people who reasonably require access for their work or responsibilities.

No internet transmission or electronic storage system can be guaranteed to be completely secure. However, we take reasonable steps appropriate to the nature of the information we hold and the risks associated with it.

  1. Data breaches

IIPT maintains procedures for responding to actual or suspected data breaches.

Where a suspected breach occurs, we will assess the circumstances and take reasonable steps to contain and address the breach.

Where a breach meets the requirements of the Notifiable Data Breaches scheme under the Privacy Act, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

  1. How long we keep personal information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, or as required by applicable legal, financial, contractual, professional, insurance or regulatory obligations.

Different types of information may be retained for different periods.

For example, this may include:

  • financial and transaction records;
  • training and attendance records;
  • continuing professional development records;
  • supervision administration records;
  • workshop registrations;
  • consent and health or suitability information;
  • professional development tour information; and
  • mailing-list information.

Health or suitability information will not ordinarily be retained longer than reasonably required for the purpose for which it was collected, subject to applicable record-keeping requirements.

When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy it securely or de-identify it.

Unsubscribing from marketing communications does not necessarily require IIPT to delete information that must be retained for another lawful purpose, such as financial or training records.

  1. Accessing and correcting your personal information

You may request access to personal information that we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To request access or correction, please contact us using the details at the end of this Privacy Policy.

We may need to confirm your identity before providing access to personal information.

There may be limited circumstances in which access can be refused under applicable law. If we refuse an access or correction request, we will generally provide an explanation where required to do so.

We will respond to requests within a reasonable period.

  1. Anonymity and pseudonyms

Where it is lawful and practicable, you may interact with IIPT anonymously or by using a pseudonym.

However, for many of our activities we need to know your identity.

This may include circumstances involving:

  • enrolment or registration;
  • payment;
  • supervision;
  • training records;
  • certificates;
  • continuing professional development records;
  • professional registration requirements;
  • travel arrangements; or
  • health and safety information.
  1. Automated decision-making

IIPT does not currently use automated systems to make decisions, or substantially and directly contribute to decisions, using personal information where those decisions could reasonably be expected to significantly affect an individual's rights or interests.

Technology may be used to assist with routine administrative functions such as registrations, email communications, payment processing, website functionality and management of training records.

These routine administrative processes are not intended to replace human decision-making in matters that could significantly affect an individual.

If IIPT introduces automated systems of a kind requiring disclosure under Australian privacy law, this Privacy Policy will be updated to explain:

  • the types of personal information used by those systems;
  • the types of decisions made or substantially informed by those systems; and
  • any other information required by applicable privacy law.
  1. Artificial intelligence and third-party technology

IIPT may from time to time use technology tools to assist with administrative, educational or business functions.

Where personal information is entered into or processed using third-party technology, including artificial intelligence-enabled systems, IIPT will consider the privacy, confidentiality and security implications of doing so and will seek to minimise the personal information provided.

Sensitive, health or confidential information will not be entered into third-party artificial intelligence systems unless its use is considered appropriate, permitted by law and subject to suitable privacy and security protections.

Where information can reasonably be de-identified before being used for an administrative or analytical purpose, we will seek to do so.

  1. Children and young people

IIPT's training, supervision and professional development services are primarily intended for adults.

If we need to collect personal information about a child or young person, we will take reasonable steps appropriate to the circumstances to ensure that any required consent is obtained and that the information is handled appropriately.

  1. Privacy complaints

If you have concerns about how IIPT has handled your personal information, we encourage you to contact us.

Please provide sufficient information for us to understand and investigate your concern.

We will acknowledge and consider privacy complaints within a reasonable period and may contact you if further information is required.

We will seek to resolve complaints fairly and appropriately.

If you are not satisfied with our response, you may be able to make a complaint to the:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Information about making a privacy complaint is available on the OAIC website.

  1. Privacy laws outside Australia

IIPT is based in Australia and this Privacy Policy is principally based on Australian privacy law.

If IIPT's activities in relation to an individual are subject to privacy or data protection legislation in another jurisdiction, including the European Union General Data Protection Regulation (EU GDPR) or United Kingdom GDPR, we will comply with any additional legal obligations that apply to those activities.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes in our services;
  • changes in technology;
  • changes in the way we manage personal information; or
  • changes in legal or regulatory requirements.

The current version will be published on the IIPT website together with the date it was last updated.

Where a change is significant, we may also provide additional notice through our website or other appropriate communication channels.

  1. Contact us

If you have questions about this Privacy Policy, wish to request access to or correction of personal information, or wish to make a privacy complaint, please contact:

Misso Psychology, Consulting & Therapeutic Services Pty Ltd
trading as International Institute for Psychotherapy Training (IIPT)

Email: admin@iipt.com.au
Telephone: 07 3342 1838

Mail:
PO Box 7041
Holland Park East QLD 4120
Australia

Website: www.iipt.com.au

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